"Companies, big or small, irrespective of their activities, need four basic elements to operate: capital, management, product and market. Of these four elements, three could be readily available to most businesses. Only management makes the difference between success and failure, excellence or mediocrity. Management is not an abstract concept. It is made of flesh, blood, know-how and experience. That is why we should invest in our present staff because they will be our future managers. Towards this end, we will continue to hire well, train well, pay well and treat well."